Refund policy

Return & Refund Policy

At Babydola, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

You may request a return within 14 days from the date you receive your order.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging must be attached.
• The item must not show any signs of wear, damage, stains, or alteration.
• A valid proof of purchase or order number is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

• Underwear
• Socks and tights
• Hair accessories
• Items marked as Final Sale or Clearance

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

• If the return is due to a change of mind, the customer is responsible for the return shipping costs.
• If the return is due to a damaged, defective, or incorrect item, Babydola will cover the return shipping costs.

Exchanges

We are happy to exchange items for a different size or color, subject to stock availability. Exchange requests must be made within 14 days of receiving your order.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We will be happy to assist you.